Refund policy

Last updated: October 29, 2026

Damaged or incorrect orders

We want your order to arrive in good condition and be exactly what you chose. If an item arrives damaged or you receive the wrong product, please email info@enjoygoodbound.com promptly with your order number and a photo of the item and packaging. We’ll arrange a replacement or refund for the affected item at no additional cost to you.

Missing orders

If your package appears lost, or tracking shows it was delivered but you haven’t received it, please contact info@enjoygoodbound.com with your order number. We’ll help investigate with the carrier. If we confirm the package is lost, we’ll arrange a replacement or refund.

Returns

Because our products are food items, we do not accept returns or exchanges. This does not affect our commitment to resolving damaged, incorrect, or missing orders. If something isn’t right, please get in touch so we can help.